Who we are
Suggested text: Our website address is: https://emiratesdesertsafaris.com.
Last Updated: October 2025
At Emirates Desert Safaris, accessible from emiratesdesertsafaris.com, we are committed to protecting your personal information and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and safeguard your data. It also includes a clear and transparent Refund Policy as requested.
Information We Collect
We may collect the following information when you use our website or book a tour:
Website Usage Data: IP address, browser type, pages visited.
Personal Details: Name, phone number, email address, nationality.
Booking Information: Date of travel, number of guests, pickup location.
Payment Details: Transaction confirmation (we do not store card details on our server).
How We Use Your Information
Your information is used to:
Send promotional offers (you may opt-out anytime).
Process bookings and provide services.
Confirm your tour details and contact you for updates.
Improve our website and customer service.
Prevent fraudulent or unauthorized activities.
Data Protection & Security
We implement secure technologies to protect your data. Your information is stored safely and is only accessed by authorized personnel.
Sensitive data is encrypted where required.
We do not sell, trade, or share your personal data with third parties except trusted service partners (drivers, operators, or payment processors) involved in your tour.
Cookies Policy
Our website uses cookies to:
- Improve user experience.
- Analyze website traffic.
- Save preferences for future visits.
You can disable cookies in your browser at any time.
Third‑Party Services
Some services, such as payment gateways or activity providers, may have their own privacy policies. We are not responsible for how third-party services handle your information.
Refund Policy
We aim to offer a fair and transparent refund process. Please read carefully:
Standard Tours
No-Show Guests: If the guest is not reachable or not available during pickup, the booking is marked as no-show and becomes non-refundable.
Free Cancellation: If you cancel 24 hours before the tour, you may reschedule for free (refund is subject to management approval).
Within 24 Hours: Bookings canceled within 24 hours are not refundable due to advance arrangements made by our team.
Private Tours & Customized Packages
Advance payments for private tours are non-refundable.
Rescheduling is possible only if requested 24 hours before the tour.
Weather Conditions
If a tour is canceled due to:
- Rain
- Sandstorm
- Government restriction
We will offer:
- Free rescheduling, or
- Refund based on actual supplier refund, if applicable.